Frequently Asked Questions

Absolutely! If you have a sketch and require a CAD file, our design servicesare perfectly suited for this task. Utilize our Custom Quote Feature to submityour sketch or template, and we will transform it into a CAD file for you.

Yes, we offer a design service that can convert your pictures into DXF files for cutting. Our skilled designers specialize in translating your visual ideas into precise cutting instructions to ensure the best results. Please contact our design team with your image, and we will guide you through the process, including discussing any specific requirements and providing a quote for the service.

Yes, you can send us a cardboard template of your design. If you need help converting it into a CAD file, our design services are perfectly suited to assist you.

At CraftCutCreate, we eliminate the need for technical drawings with callouts by providing transparent guidelines and an intuitive configuration process. Our online platform allows you to define service requirements directly while building your cart, streamlining the process and reducing the dependence on traditional CAD drawings.

If you're looking to set up your file for laser etching, we're here to assist you. Please be aware that our etching services are limited to functional purposes. Currently, we provide only a faint single-line etch suitable for simple markings such as part numbers and crosshairs, rather than cosmetic etching or engraving.

The cut tolerance varies by material and is influenced by both the cutting processused and the material's thickness. For detailed tolerance information for each material,please visit our Materials Library. Select the material you are interested in, navigate to the Material Details section, choose your desired thickness, and review the specific tolerance data provided.

At Craft Cut Create, we source our materials exclusively from certified suppliers to ensure safety and control throughout the cutting process. This commitment helps us achieve precise cuts and exceptional finishes every time. If you require a material that isn't listed in our catalog, please don't hesitate to contact us. We're here to help you find the best solution for your project.

At our facility, we specialize in more than just metal cutting. We are equipped to handle a variety of materials to meet the diverse needs of our projects. Please contact us with your specific requirements, and we'll provide you with all the details you need to get started.

If you're unable to select a material for your part, it's often due to the part size being either too large or too small for the available materials. Please verify that your design file is set up at a 1:1 scale and is in either inches or millimeters. After uploading your file, also ensure that the correct unit of measurement is selected to match your design specifications.

We cannot guarantee the translucency or light diffusion properties of our white laser-cut acrylic. To assess if this material meets your specific needs, we recommend using our Parts Builder tool to design and order small sample pieces for testing.

Our acrylic and polycarbonate parts are cut and shipped with the manufacturer’s protective film in place to ensure they arrive in excellent condition. Please note that you will need to remove this protective covering once you receive the parts.

Discounts based on quantity are automatically calculated during the quoting process. As you add parts to your cart, you'll notice discounts of 20% or more when you order two or more identical parts in most materials. For even more substantial savings, consider signing up for our mailing list to receive notifications about exclusive, limited-time offers!

At our facility, we accept orders ranging from a single piece . With no minimum order requirement, you can request precisely the number of parts your project requires.

If you've placed an order and haven't received a confirmation or indication email, please start by checking your spam or junk email folder as it may have been redirected there. If you still cannot find it, don't hesitate to contact our customer support team. We are here to assist you and ensure that your order is processed smoothly. Please provide us with your order details when you get in touch, so we can assist you more efficiently.

If you have placed an order with incorrect information, please contact us as soon as possible. We understand that mistakes happen and are here to help rectify any errors. Reach out to our customer support team with your order number and the correct details, and we will make the necessary adjustments for you.

If you’re experiencing issues with uploading a file, please ensure the file format and size meet our upload guidelines. If the problem persists, try using a different browser or clearing your browser’s cache. If you still face difficulties, please contact our customer support team for assistance. We are here to help ensure your files are uploaded successfully.

CO2 laser cutting utilizes a high-intensity infrared laser beam, which is directed through a series of mirrors and emitted from a nozzle to cut materials. In contrast, fiber laser cutting generates its beam using a bank of diodes. This beam is then channeled and focused through a fiber-optic cable for precise cutting.

If the part file you upload to our website is larger than the maximum size allowed for instant quoting in your chosen material, our system will automatically prompt you to submit a request for a custom quote.

Currently, we offer anodizing services for 5052, 6061, and 7075 aluminum alloys. While many non-ferrous metals can undergo anodization, aluminum is particularly well-suited for this process and yields the most durable and attractive finish.

At our state-of-the-art facilities, we are equipped to handle folding jobs up to 3000 mm in length and as narrow as 1 mm in width. For projects requiring dimensions beyond these specifications, please don't hesitate to contact us for personalized assistance.

Yes, we offer bending services to meet a variety of project requirements. Our state-of-the-art equipment and skilled technicians ensure precise and efficient bending of materials according to your specifications. For more details on our bending capabilities or to discuss your specific needs, please contact our customer service team.

To configure bending services for your part, begin by uploading your design file. Next, select a material from our available options that is eligible for bending services. Ensure that the bending definitions in your file are correct and accurately reflected. After verifying these details, save your definitions to secure the changes. Finally, add the configured parts to your shopping cart. You will notice that bending services have been added to the line item, confirming that your part will be processed accordingly.

For bending services, the tolerances vary based on the complexity of the part and the material used. Simple, single-bend parts maintain a dimensional tolerance of ±0.015 inches from bend to edge. For multi-bend parts, the tolerance is slightly larger at ±0.030 inches from bend to edge, with each additional bend introducing a minimum of an extra 0.015 inches to the tolerance. The bend angle tolerances are also dependent on whether the part is crafted from sheet metal or plastic, ensuring precision tailored to the material properties.

Your estimated shipping date is dynamically calculated in your shopping cart as you add parts and services. Generally, production times for standard orders, excluding additional services such as bending or finishing, range from 2-4 business days prior to shipping.

Yes, we offer a wide array of post-processing services to ensure your projects meet all specifications and quality standards. Our additional services include deburring, anodizing, powder coating, tapping, bending, and countersinking, among others. Each process is designed to enhance the finish and functionality of your parts. For more detailed information on each service or to discuss your specific requirements, please contact our customer service team.

Yes, we are fully equipped to provide quotes for high-volume production jobs. Our advanced facilities and experienced team can handle large-scale orders efficiently, ensuring top-quality results. To receive a quote for your high-volume project, please contact our sales team with your specific requirements and we will assist you with detailed pricing and production timelines.

Currently, CraftCutCreate does not offer chamfering, beveling, or 3D machining services for the edges of parts. Our cutting processes are strictly 2D, providing clean, perpendicular cuts. As such, we are unable to accommodate requests for chamfered or radiused edges at this time.

At CraftCutCreate, our advanced laser cutting techniques minimize burr and dross formation. However, these imperfections are inherent to the manufacturing process and cannot be completely eliminated. For a better understanding of how burr and dross might appear on different materials and thicknesses, please explore our material pages where we provide specific examples.

Yes, parts that are thicker than 0.250 inches may exhibit a slight taper from top to bottom. The extent of the taper increases with the thickness of the material. While CraftCutCreate’s advanced laser cutting and waterjet cutting technologies significantly reduce the amount of taper, it is important to note that completely eliminating taper is not possible.

Currently, we do not offer cutting services for tubing or piping. CraftCutCreate specializes in 2D through-cutting of flat media only. Our materials include a variety of sheet metals, plastics, wood/boards, and composites, all of which are detailed in our Materials Library. For a comprehensive overview of the materials we work with and the services we provide, please visit our Materials Library and Services page.

Currently, we do not provide photos of parts during production. Our focus is on maintaining efficient operations to ensure the fastest possible turnaround times for all orders. For more information about our production processes and lead times, please visit our processing page.

No worries! Simply click the ‘Forgot Password?’ link on our login page to begin the password recovery process. We'll guide you through each step to help you set up a new password. If you need further assistance, feel free to contact us at any time—we’re here to help!

Yes, we proudly offer worldwide shipping. No matter where you are located, you can place an order with us, and we will deliver it to your doorstep. For details on shipping times, costs, and any service limitations to specific countries, please visit our shipping information page or contact our customer support team.

We accept a variety of payment methods to make your transaction convenient and secure. You can pay using major credit cards, PayPal, and direct bank transfers. For detailed information on each payment option, please contact our customer service team.

Our complimentary linear deburring service is designed to smooth and clean the surfaces of parts from any remnants of the laser cutting process. While this service effectively enhances the finish of the parts, it does not soften the edges. As a result, the edges of deburred parts may still be sharp.

We provide a free linear deburring service for eligible laser-cut parts to ensure a smooth finish. This option is automatically selected for qualifying parts during the checkout process. If you prefer your part without deburring, you have the option to deselect this service before finalizing your purchase.

Our process includes softening the edges of laser-cut parts and removing burrs from small parts using a ceramic tumbling technique. It’s important to note that while this method enhances the handling safety of parts, it is not a finishing process designed to achieve a uniform appearance on each part.

We use tabs to secure your parts within the parent sheet during laser cutting, waterjet cutting, or CNC routing, preventing them from moving or falling out. To remove these tabs, you can sand them off manually or use a metal file. Please note that our service does not include custom placement of tabs or adjustments to their lead-in/out positions.

To determine the available tap sizes for our materials, you have a couple of options. First, you can consult our Thread/Tap Size Chart included in the design guidelines. This chart shows all the tap sizes we offer, along with the required hole diameters for each.

Aluminum, mild steel, and stainless steel are optimal for powder coating due to their excellent adherence and finish qualities. For detailed information on which specific materials and thicknesses qualify for powder coating, please refer to our powder coating guidelines page.

We provide plating services for sheet metal parts. For detailed information on the specifications and material requirements necessary for our plating services, please refer to our Plating Guidelines. When you're ready, simply upload your design file to our website, choose a compatible material, and select the electroplating option before finalizing your purchase at checkout.